Agents purpose-built for business Integrated where you work Built on Work IQ Secured by Microsoft What’s new with agentic innovation? AI built for work: Making Frontier Transformation real 2026 Work Trend Index Annual Report Introducing Microsoft Agent 365 Transform your business with agents by Microsoft Use agents to boost productivity Tackle complex, multistep research across your work data and the web Go from raw data to insights in minutes Quickly find and connect with colleagues Build working apps in minutes Automate personal and team workflows quickly Make informed workforce planning decisions Stay ahead with personalized upskilling Boost operational agility across your organization Focus your time on the highest priority sales opportunities Get valuable insights for fast, data-driven decisions Reduces handle time and improves customer satisfaction Provides tailored solutions for customer issues Get better visibility into cash flow and streamline the financial process Transform the way purchasing professionals interact with suppliers Get insights from leading brands Azure Data Factory Dynamics 365 Customer Service Microsoft Power Platform Dynamics 365 Business Central Azure AI Services Azure Cosmos DB Level up your agent know-how and explore the latest resources

What are agents? Meet the agents of change How to add autonomous capabilities to your agents in Copilot Studio What is an agent? What is an autonomous agent? Maximizing business outcomes with agentic AI The state of AI agents How companies are already working smarter with agents Strategies and tools for securing and governing agents Check out the Copilot learning hub Learn how to build agents in Copilot Studio Make the most of Microsoft 365 Copilot with custom agents Begin working with agents Use agents in Microsoft 365 Copilot Build agents with Microsoft Copilot Studio Change the way you work with AI agents from Microsoft Marketplace Frequently asked questions 01/ What are AI agents? Agents are AI systems that help individuals and organizations manage tasks and make informed decisions. Using agents within Copilot, you and your business can drive efficiency and get more work done faster. What are AI agents? 02/ What can agents do? Agents can perform various tasks to assist people and organizations: Retrieve information: Query systems like HR, CRM, or financial databases. Help with basic tasks: Submit expense reports, update CRM systems, create IT help desk tickets. Perform specialized roles: Facilitate meetings, compile research reports, analyze data sets. Automate processes: Handle financial planning, sales qualification, and supplier communications. What can agents do? Retrieve information: Query systems like HR, CRM, or financial databases. Help with basic tasks: Submit expense reports, update CRM systems, create IT help desk tickets. Perform specialized roles: Facilitate meetings, compile research reports, analyze data sets. Automate processes: Handle financial planning, sales qualification, and supplier communications. 03/ How do I build AI agents from scratch? You can create simple agents from Microsoft 365 Copilot, by selecting ‘New agent’ from the left pane. This experience allows you to create agents using natural language. ​ For more advanced scenarios, log in to Copilot Studio , which provides a low-code way to create powerful agents. You’ll start by grounding your agent in your data for knowledge. Then, add actions to your business systems so it can complete tasks. For critical topics, you can design agent flows for more control. Then get testing and iterating. How do I build AI agents from scratch? 04/ How do agents work? Agents are AI programs that are comprised of: What it knows —The data the agent has access to and the memory it stores. What it processes —The ability to analyze data, recognize patterns, make decisions, and learn over time. What it can do —The actions it can take across the surfaces such as the apps and systems it has access to. How do agents work? 05/ How do AI agents differ from traditional AI models? Traditional AI models help individuals be more efficient. AI agents, however, can execute business processes. They range from simple prompt-and-response agents to advanced, fully autonomous agents that can complete entire workflows from start to finish. Agents can think or reason, remember, be trained, and even know when to ask for help. This makes them versatile tools for various business applications. How do AI agents differ from traditional AI models? Follow Microsoft 365