GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS SKIP TO MAIN CONTENT Toggle high contrast mode Facebook link of DoT Twitter link of DoT YouTube link of DoT Government of India Ministry of Communications, Department of Telecommunications Shri Jyotiraditya M Scindia Dr. Pemmasani Chandra Sekhar Shri Jyotiraditya M Scindia Dr. Pemmasani Chandra Sekhar BLOCK YOUR LOST / STOLEN MOBILE HANDSET KNOW MOBILE CONNECTIONS IN YOUR NAME CHAKSHU - REPORT SUSPECTED FRAUD COMMUNICATION Citizen Centric Services Chakshu - Report Suspected Fraud Communication / UCC (Spam) Block your lost / stolen mobile handset Know mobile connections in your name Know genuineness of your mobile handset Report Incoming International Call With Indian Number Know Your Wireline Internet Service Provider Trusted Contact Details About Sanchar Saathi Sanchar Saathi is a citizen centric initiative of Department of Telecommunications (DoT) to empower mobile subscribers, strengthen their security and increase awareness about citizen centric initiatives of the Government. Sanchar Saathi is available in form of Mobile App and web portal (www.sancharsaathi.gov.in). Sanchar Saathi provides various citizen centric services. In addition, Keep Yourself Aware facility provides latest updates and awareness material on different aspects related to end user security, telecom and information security. Chakshu - Report Suspected Fraud and Unsolicited Commercial Communication Block Your Lost/ Stolen Mobile Handset Know Mobile Connections in Your Name Know genuineness of Your Mobile Handset Report Incoming International Call with Indian Number Know Your Wireline Internet Service Provider Trusted Contact Details Keep yourself aware Beware of Fraud Loan Apps Beware of Investment Scam Beware of Credit Card Scam Beware of SMS Bombarding Beware of Loan Scam Beware of Undeliverable Parcel Scam Beware of Fake Job Calls Beware of Fake Traffic Challans Tales of Sanchar Sakhi Unsolicited Commercial Communication PM WANI, Towers and Radiation Cyber Awareness, Reporting and Cyber Swachhta Kendra Frequently Asked Questions What is Sanchar Saathi? What is 'Chakshu - Report Suspected Fraud Communication' facility on Sanchar Saathi? What is ‘Block Your Lost/ Stolen Mobile Handset’ facility on Sanchar Saathi? What is ‘Know Mobile Connections in Your Name’ facility on Sanchar Saathi? What is ‘Know genuineness of Your Mobile Handset’ facility on Sanchar Saathi? What is ‘Report Incoming International Call with Indian Number’ facility on Sanchar Saathi? What is 'Know Your Wireline internet service provider' facility on Sanchar Saathi portal? Chakshu - Report Suspected Fraud Communication What is 'Chakshu - Reporting Suspected Fraud Communication' facility on Sanchar Saathi portal? What is suspected fraud communication? Investment, Stock Market and Trading. Impersonation as DoT / TRAI. Impersonation as Police, CBI, Customs, Aadhaar, RBI etc. Impersonation as a relative / friend. KYC and Payment related to Bank / Electricity / Gas / Insurance etc. Fake Customer Care Helpline. Online job/ gift/ lottery / loans offers. IVR / Robo Calls. Suspected link/ website. Any Other Suspected Fraud . Suspected fraud communication received through which medium can be reported at Chakshu facility on Sanchar Saathi? How suspected fraud communications can be reported on Chakshu facility of Sanchar Saathi? Visit Sanchar Saathi portal at www.sancharsaathi.gov.in Click Citizen Centric Services and then click on 'Chakshu - Report Suspected Fraud Communication'. Select the medium and category of suspected fraud communication. Provide the details of suspected fraud communication. Screenshot of the communication received may also be uploaded which is optional. Verify your mobile number with OTP and enter your name. Click submit button to submit the request. What happens to such suspected fraud communication reported at 'Chakshu' on Sanchar Saathi? Whether the details of the citizen providing information about suspected fraud communications are kept confidential? What happens to non-genuine reports by citizens on Chakshu? Chakshu - Report Unsolicited Commercial Communication (UCC) What is Chakshu - Report Unsolicited Commercial Communications (UCC) facility on Sanchar Saathi portal? What is Unsolicited Commercial Communication (UCC) or Spam? Not be as per the consent given by recipient to sender. Not be as per registered preference (s) of recipient. What is not UCC or spam? Central Government or State Government or Bodies established under the Constitution Whether Commercial calls can be made through 10 digit numbers other than starting with 140xxxxx or 160xxxx? for first instance of violation, a warning shall be given for the second instance of violation, Usage Cap shall continue for a period of six months; for third and subsequent instances of violations, all telecom resources of the sender shall be disconnected for a period up to two years and access provider shall put the sender under blacklist category and communicate to all other access providers to not to allocate new telecom resources to such sender for up to two years from the date of such communication What are the Regulations that govern UCC or spam? What are Measures to be taken to avoid UCC? Don't tick subscribe boxes when completing online forms. Don't provide mobile number to potential spamming source. Register your preference to manage who can send commercial communication to you. Please visit https://trai.gov.in/preference-registration to know more on how to modify preference. Manage consent given to entities who are sending commercial communication. Please visit https://trai.gov.in/manage-your-consent to know more on how to revoke consent. Can a customer opt out of getting any Commercial Communications? What is Customer Preference Registration Facility (CRPF)? categories of Commercial Communication Mode(s) of communication Types of Day(s) of the week including public and national holiday(s) What are the modes to register, modify or de-register your preference(s) for commercial communications? Sending SMS to short code 1909; or Calling on 1909; or Interactive Voice Response System (IVRS); or Through Your Telecom Service Provider When can a complain or report against UCC be made? What are the modes to register complaint or report? Through Chakshu facility of Sanchar Saathi portal; or Sending SMS to short code 1909; or Calling on 1909; or Interactive Voice Response System (IVRS); or TRAI DND App; or Through Your Telecom Service Provider How UCC can be reported at Sanchar Saathi portal? Visit Sanchar Saathi portal at www.sancharsaathi.gov.in. Click Citizen Centric Services and then click on 'Chakshu - Report Suspected Fraud Communication & UCC'. Select the medium and category of UCC. Provide the details of UCC. Screenshot of the communication received may also be uploaded which is optional. Verify your mobile number with OTP and enter your name. Click submit button to submit the request. What happens to the such reported UCC complains or reports? How can the status of complaint be checked? What is a header and how can details of Sender of a particular header be checked?

Block Your Lost/ Stolen Mobile Handset When to block your mobile handset? How to block lost/stolen mobile handset? Through a form submitted on this website. The procedure to do it is as follows: - File a report with the police, and keep a copy of the report. Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI. Note: As per TRAI's regulation, SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation. Get your documents ready - a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice. Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents. Click here to go to the form. After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future. File a report with the police, and keep a copy of the report. Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI. Note: As per TRAI's regulation, SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation. Get your documents ready - a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice. Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents. Click here to go to the form. After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future. Through State Police. What happens to the mobile handset which is reported in the ‘Block Lost/ Stolen Mobile tab’? When to unblock your phone's IMEI? How to unblock the mobile handset which is recovered? Through a form submitted on this website. The procedure to do it is as follows: - Fill out the request registration form for unblocking the IMEI of found phone. Click here to go to the form. After submitting the form, the IMEI will be unblocked. Fill out the request registration form for unblocking the IMEI of found phone. Click here to go to the form. After submitting the form, the IMEI will be unblocked. How to register a complaint? Fill out the Complaint Registration Form. Click here to go to the form. After submitting the form, a unique Complaint ID will be generated. The form details will be mailed to your given mail ID as well. Save the Complaint ID and Registered Mobile Number for further use. How to check complaint status? Fill the Complaint ID and registered mobile number in the Complaint Status Form. Click here to go to the form. A 6-digit OTP will be sent to registered mobile number. Confirm the OTP received. Submit the form and the Complaint Details will be available to you. Know Mobile Connections in Your Name How many Mobile connections can an individual subscriber acquire in India? How to report the mobile connections which are not required or not acquired by a subscriber? Visit Sanchar Saathi portal. Login into the portal by using the OTP received on the mobile number. Go through the mobile connections and check the option ‘This is not my number’ or ‘Not required’ against the mobile connection(s) to be reported. Click the ‘Report’ button to submit the request. What happens to the mobile connections which are reported as 'This is not my number' or 'Not Required' on the Sanchar Saathi portal by the subscriber? What is the re-verification process? What are the time lines for the re-verification of the mobile SIMs reported on Sanchar Saathi portal? Outgoing services shall be suspended within 30 days. Incoming services shall be suspended within 45 days. Disconnection of mobile connection which failed in re-verification within 60 days. What happens to the mobile connection which fails in re-verification process? Whether a mobile connection obtained using an individual subscriber's PoI/ PoA can be transferred to any other individual subscriber? Whether Mobile Number Portability (MNP) can be done on the mobile SIMs which are flagged for re-verification? What happens if an individual subscriber has mobile connections more than the limit prescribed by Department of Telecommunications? What is the action against the subscriber for acquiring mobile connections on forged documents? Know Genuineness of Your Mobile Handset How to check the genuineness of your Mobile Handset? Visit Sanchar Saathi portal at www.sancharsaathi.gov.in Click Citizen Centric Services and then click on ' Know genuineness of Your Mobile Handset’. Enter the IMEI to check the genuineness and submit. How to check the IMEI number in the mobile device? What information can I obtain through IMEI verification? Who issues the IMEI Number? What is the current regulation w.r.t. IMEI numbers working on the telecom network? What is the responsibility of manufacturers/brand owner w.r.t. IMEI number? Report Incoming International Call with Indian Number Which calls are to be reported in this facility? Why these calls are suspicious? How Incoming International Call with Indian Number can be reported? Visit Sanchar Saathi portal at www.sancharsaathi.gov.in Visit the Citizen Centric Services and click on Report International Call with Indian Number. Verify your mobile number with OTP and enter the details of received international call i.e. number displayed, date and time. Submit the request by clicking submit button. What happens to the such reported calls? Whether the details of the citizen providing information about international calls with Indian CLI are kept confidential? Know Your Wireline Internet Service Provider What is the meaning by category of ISPs? What are the parameters on which the details of ISPs can be searched on 'Know Your Wireline ISP'? How can the details of wireline ISPs be searched on Sanchar Saathi portal? Visit Sanchar Saathi portal at www.sancharsaathi.gov.in Visit the Citizen Centric Services and click on 'Know Your Wireline ISP' (KYI). Search the details of ISPs based on name of ISP, PIN Code or address of the service area. Trusted Contact Details What information is available on the Trusted Contact Details module? How can citizens search for details on the Sanchar Saathi portal? Visit Sanchar Saathi portal at www.sancharsaathi.gov.in Go to Citizen Centric Services and click on 'Trusted Contact Details'. Search by entering the name of the bank/financial institution, contact number, or website details. How does this module benefit citizens? Sanchar Saathi Mobile App is now available in Play Store and App Store! (Registration statistics) 2.5Cr+ downloads In social media Total mobile handsets blocked Total action taken Information on unwanted calls and SMS can be found by clicking on this link. Modes to register complaint or report:- Sending SMS to short code 1909, or Calling on 1909, or Interactive Voice Response System (IVRS), or Mobile app developed in this regard either by the Authority or by any other person or entity and approved by the Authority, or Web portal with authentication through One Time Password (OTP), or Any other means as may be notified by the Authority from time to time When you report UCC or spam, TSP does not register this as a complaint. It is a quick way to give TSPs information about UCC or spam activity so they can identify spam trends and potential compliance issues. Do Not Disturb (DND 3.0) App enables smart phone users to register their mobile number under DND to avoid Unsolicited Commercial Communication (UCC)/ Telemarketing Calls / SMS. This is based on TRAI, “Telecom Commercial Communication Customer Preference Regulations, 2018”. TRAI’s UCC Regulations, Amendments can be seen by clicking on this link. The app helps you to:- Set your DND preferences. Lodge a UCC complaint with your service provider. Check the status of complaints filed with your service provider. The App requires permission to access your address book to distinguish between calls/messages from your saved contacts and those from unknown telemarketers. You contact list is neither uploaded to the backend, nor shared in any manner. The Union Cabinet headed by Prime Minister Shri Narendra Modi approved the proposal of Department of Telecom (DoT) to proliferate Broadband through Public Wi-Fi networks under the framework of the Prime Minister’s Wi-Fi Access Network Interface (PM-WANI) on 9th December 2020. The PM-WANI framework envisages provision of Broadband through Public Wi-Fi Hotspot providers. It will consist of elements such as Public Data Office (PDO), Public Data Office Aggregator (PDOA), App Provider and Central Registry. To facilitate ease of doing business and encourage local shops and small establishments to become Wi-Fi providers, it has been approved that the last-mile Public Wi-Fi providers require no license, no registration and will not need to pay any fees to DoT. The potential user who wants to access Broadband through Public Wi-Fi will need to download the relevant App, get authenticated, and thereafter access Broadband at any Public Wi-Fi Hotspot. When the user reaches a Public Wi-Fi Hotspot, the App on the mobile phone will show various available networks. The user can then choose the Public Wi-Fi network of choice, pay an amount – either online or through voucher – and use the network till the balance is exhausted. For more information, please click this link. Whether the EMF emission from mobile towers is harmful? In this regard, several studies have been conducted in different countries, under the aegis of World Health Organization (WHO). There is no conclusive scientific evidence of adverse health effects due to RF emission from mobile phone towers. WHO has referred to approximately 25,000 studies, conducted around the world over past 30 years, and based on an in-depth review of scientific literature, has concluded: “current evidence does not confirm the existence of any health consequences from exposure to low level electromagnetic fields”. What are the internationally prescribed standards for mobile tower radiation? What limits have been adopted/prescribed in India? WHO has recommended that “National authorities should adopt international standards to protect their citizens against adverse levels of RF fields. They should restrict access to areas where exposure limits may be exceeded.” WHO has referred to the International Commission on Non-lionizing Radiation Protection (ICNIRP) which has prescribed the levels limiting EMF emission from Base Transceiver Stations (BTSs) as safe for general public. DoT has adopted the radiation limits prescribed by ICNIRP and instructions have been issued to all the telecom service providers. The limits adopted by DoT have been made 10 times more stringent than the limit prescribed by ICNIRP. Keeping the precautionary EMF safe exposure limits for the Radio Frequency Field (Base Station Emissions) as 1/10th of the safe limits prescribed by ICNIRP for all areas in India, eliminates the need for fixing lower limits for specific localities like schools, hospitals, residential premises, children playgrounds; a segregation of which is impractical in densely populated localities. For more information, please click this link. DoT is not directly or indirectly involved in leasing/renting the premises for installation of mobile tower or for issuing any "No Objection Certificate" for the purpose. A mobile tower may be installed by either Telecom Service Provider (TSP) or Infrastructure Provider (IP-1) as per their licensing/registration conditions. The updated list of TSPs and IP-1 is available on DoT website i.e. www.dot.gov.in. The public are cautioned that before they entertain any offer for installation of tower, they should verify the authenticity of TSP/IP-1 from DoT website. For more information, please click this link. National Cyber Crime Reporting portal is an initiative of Government of India to facilitate victims/complainants to report cyber crime complaints online. This portal caters to complaints pertaining to cyber crimes only with special focus on cyber crimes against women and children. Complaints reported on this portal are dealt by law enforcement agencies/ police based on the information available in the complaints. It is imperative to provide correct and accurate details while filing complaint for prompt action. Please contact local police in case of an emergency or for reporting crimes other than cyber crimes. National police helpline number is 112. National women helpline number is 181 and Cyber Crime Helpline is 1930. Various Internet safety tips and cyber awareness tips are also available on the portal. For more information, please click this link. Cyber Swachhta Kendra is a Botnet Cleaning and Malware Analysis Centre which envisages creating a secure cyber eco system in the country. It can provide tools to remove the malware, bot ware, mobile security applications, current security threats and cyber security best practices. For more information, please click this link. Govt of India has started Stay Safe Online Campaign which has:- Competitions for all age groups, covering rural and urban areas, with special emphasis on children, students, women, teachers, faculty, senior citizens, specially-abled persons, officials of Central & State Governments etc. are invited to participate in the Stay Safe Online campaign. For more information, please click this link. Short videos for Cyber Security Awareness with an objective to elucidate the importance of cyber security and ensure that all individuals and organizations have the information they need to be safer and more secure while online. For more information, please click this link. Competitions for all age groups, covering rural and urban areas, with special emphasis on children, students, women, teachers, faculty, senior citizens, specially-abled persons, officials of Central & State Governments etc. are invited to participate in the Stay Safe Online campaign. For more information, please click this link. Short videos for Cyber Security Awareness with an objective to elucidate the importance of cyber security and ensure that all individuals and organizations have the information they need to be safer and more secure while online. For more information, please click this link. Ministry of Electronics and Information Technology has started InfoSec Awareness through various workshops and trainings to make citizens aware about internet ethics, online frauds, etc. For more information, please click this link. International calls are received by Indian subscribers with the number starting from country code other than of India (+91). But in few cases international calls are received with Indian number (starting with +91) or no number. Subscribers are requested to inform such cases on toll free numbers 1800110420 / 1963 to Department of Telecommunications. This advisory is floated by your Telecom Service Providers to you through SMS also. TRAI Analytics portal hosts various features for telecom subscribers as detailed below:- MySpeed portal facilitates to explore the Mobile Data experience of consumers across India through our interactive portal. Users can submit data by downloading the app and testing their data speeds. The app is available on Android and iOS app stores. For more information, please click this link. DriveTest portal facilitates to explore results of independent drive tests done by TRAI. This portal also provides for data visualization of the various parameters and areas of the report. For more information, please click this link. MyCall portal facilitates to explore Voice Call Quality feedback ratings collected from the users via TRAI MyCall App. This portal provides map based view for data visualization of the ratings collected via MyCall app. Users can rate their voice call quality experience by downloading the MyCall app. The app is available on Android app store. For more information, please click this link. You are being redirected to an external website. Please note that Sanchar Saathi Portal cannot be held responsible for external websites and privacy policies.