If you’re having problems playing your YouTube video, try these troubleshooting steps to solve your issue. Some of the most common error messages are: "An error has occurred." "Playback error. Tap to retry." "Connection to server lost." "This video is unavailable." "Something went wrong. Tap to retry." "Experiencing interruptions? Find out why." Troubleshoot video errors If you get an error message while watching a video, you can try these possible solutions. Check your internet speed and data usage Restart your internet connection. Run an internet speed test to make sure your internet can support the selected video resolution. Using multiple devices on the same network may reduce the speed that your device gets. You can also change the quality of your video to improve your experience. Check the YouTube video’s resolution and the recommended speed needed to play the video. The table below shows the approximate speeds recommended to play each video resolution. If you're interested in seeing more info on how your videos are played back, check out Stats for Nerds . Check your device settings to make sure you turned on data usage for YouTube on your device. Make sure you’re signed in to YouTube . In order to protect the YouTube community, we may prevent signed-out users from accessing YouTube videos when they’re attempting to download material for offline use or view certain content featuring minors. If you're a researcher trying to access YouTube data for your academic research, you can apply to YouTube’s researcher program. Learn more about the process and what data is available . Restart the YouTube app or reboot your device Try closing the YouTube app or rebooting your device. You can also uninstall and reinstall the YouTube app. Update your browser Try updating your browser or clear your browser's cache and cookies . Update the YouTube app Troubleshoot video errors on your TV If you're using the YouTube app on your TV, try these steps to fix video errors.

This is often the most effective way to resolve playback issues on your TV. Unplug your device's power cable from the outlet, wait at least 30 seconds, and then plug it back in. Most smart TVs and streaming devices update apps automatically. However, you can manually check your device's app store for any available updates for the YouTube app. Troubleshoot other errors You can follow the suggested troubleshooting steps to fix these other common errors. To allow viewers to watch videos during rare service interruptions, YouTube may load a "minimal" version of the watch page. While in this state: You can still watch the video and access the video title, channel name, view count, and publish date. You may not find interactive features like the Like, Share, and Download buttons, the video description, or comments. Most of these issues are temporary and can be fixed by refreshing your connection. To troubleshoot: Reload the page: Select Reload in the error message or use your browser’s refresh button to try reconnecting to all YouTube services. Try again later: If a reload doesn't work, wait and try again later. Sign in to YouTube . Some features may not work correctly if you're not signed in. Make sure you’re using the latest version of a compatible browser, like Google Chrome, Firefox, or Safari. If you use the YouTube app, make sure it’s updated to the latest version. Learn how to update the YouTube app . Allow ads on YouTube and turn off ad blockers. For an ad-free experience, YouTube Premium allows you to enjoy videos without interruptions while supporting creators. Clear your browser's cache and cookies . Confirm that you're using your preferred DNS servers and that no third-party applications have modified them. Go to your network settings or preferences to check your DNS settings. Restart your device. Once the device restarts, return to the YouTube app and try replaying your video. If you can’t hear audio from a YouTube video, try to: Make sure the sound/volume is turned on for your browser or device. Check your device’s sound settings. Restart your browser or device. Age-restricted content Was this helpful? Need more help? Try these next steps: